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You have completed UX Content Strategy!
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In this video, we’ll discuss how to create help and support content with the appropriate tone and voice, reflecting your personality and empowering your users to keep moving forward instead of giving up.
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And UX content is one of the most
important ways to improve an experience
0:00
and keep your users happy when
they need help and support.
0:02
But before our users need assistance,
it's our responsibility to anticipate
0:06
the questions or problems they face,
and plan for the content they need.
0:11
Through our UX content,
0:16
we should encourage users who need help
to communicate with us in different ways.
0:17
We should give guidance that explains
all the features and tools, so
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they have the power to find a solution
on their own and if all else fails,
0:27
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