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You have completed UX Content Strategy!
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Preview
In this video, we’ll discuss how to create UX Content that provides help and guidance at all times, anticipating needs and solving problems before users get lost or frustrated.
Resources
New Terms:
- Helpful UX Content - Detailed content that provides relevant, instructional support; keeps users engaged; and provides logical pathways for users.
Further Reading:
-
How to Write an Effective Knowledge Base Article, by HelpScout
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But once those people have a basic
understanding and familiarity,
0:00
you wanna support them and
make them feel secure.
0:02
So let's discuss another form of UX
content to focus on, helpful UX content.
0:05
When you hear the term helpful UX content,
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one might assume we're talking
about the stuff you create for
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a help or support section on a website and
that's certainly true.
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When we create helpful UX content,
we want to provide support for
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our users, but
we can also use it keep users engaged and
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