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General Discussion

"Error loading this resource" on every video I watch.

Hello, I get the following error on every video I've watched in the library:

"Error loading this resource".

The video player will freeze and will repeatedly show a 'loading' icon. This only happens when I pause a video and select play again. It will also happen if I try to skip ahead in a video. The only way to get the video to play again is to start from the beginning.

This has been frustrating for a lot of reasons - mostly because I need to pause the video to review code and try it myself. But again, if I do pause it, the only way I can get it to resume without this issue occurring is to start the video from the beginning.

I am currently using Chrome Version 60.0.3112.101. This does not happen in Mozilla Firefox but please don't make me use Mozilla Firefox... I've already CC&C and I have one Extension installed (Adobe Acrobat) but not enabled. In the Console I have multiple "Error during Websocket handshake" and "XMLHttpRequest cannot load" errors - maybe my firewall? 99% of the time I'm on Treehouse from my work laptop so I can't make any changes to the firewall. But if it was the firewall, wouldn't that affect Mozilla Firefox too?

Any help is greatly appreciated. This has been going on for months.

1 Answer

Hey Austin!

My apologies for any inconvenience caused. Very commonly, this error refers to a local network issue. If you haven't seen it before, it tends to suggest a one-off situation and a temporary hiccup.

I may recommend clearing your browser's cookies/cache and rebooting your modem/router and computer and giving it another go. If it's still giving you issues, please try to access the video once more from a different network as a test. If it works as expected there, it may point to your original network. Let us know if we can assist further with this!

Best, Kara