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General Discussion

Posted by Rupam Mondal
Rupam Mondal
Courses Plus Student 69 Points

Money cut from my without permission

Please cancel my subscription. ....I haven't done anything. ....Why do you cut from my account with out asking me. I cancelled my subscription long back in July. ..Why did you do it again. ....If you don't give an refund I am going to consumer Forum India

2 Answers

Ovi Ovi
PLUS
Ovi Ovi
Courses Plus Student 89 Points
Ovi Ovi
Ovi Ovi
Courses Plus Student 89 Points

Hello!

Since this is an account specific issue, please email support:

help@teamtreehouse.com

I'm sure you forgot to cancel your subscription. Treehouse never debits accounts without your permission. If you email them, they will be more than happy to help you out.

Rob Allessi
Rob Allessi
8,600 Points
Rob Allessi
Rob Allessi
8,600 Points

Hi Rupam,

There was a recent billing glitch that resulted in some folks getting billed. We've found the issue and have resolved it so that it won't occur again. In the meantime, we've been issuing refunds, removing payment information and closing the accounts.

Please don't hesitate to reach out to us at help@teamtreehouse.com if you have any additional questions or concerns.