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General Discussion

Felipe Alvarez
Felipe Alvarez
125 Points
Posted by Felipe Alvarez
Felipe Alvarez
125 Points

none of the videos are playing on my laptop. Is this because its the free trial?

videos are not playing

2 Answers

Justin Radcliffe
Justin Radcliffe
18,987 Points
Justin Radcliffe
Justin Radcliffe
18,987 Points

No, absolutely not. You should be able to watch any video you like. Which browser are you using? If you're using FireFox, try a different one. Chrome maybe.

Felipe Alvarez
Felipe Alvarez
125 Points
Felipe Alvarez
Felipe Alvarez
125 Points

I'm using internet explorer?

Justin Radcliffe
Justin Radcliffe
18,987 Points
Justin Radcliffe
Justin Radcliffe
18,987 Points

[source: another user's email to the help desk re: this issue - response]

Firstly, make sure that you are running the most recent version of your browser and try closing all open windows other than Treehouse in your browser.

Depending on which browser you use, we also recommend trying to run your browser in incognito mode to see if it’s possible that an extension is messing with your video playback.

For Chrome this is called "Incognito Mode" and for Firefox "Safe Mode." Unfortunately we dont have good options for IE or Safari, but they are usually not impacted by plugins.

If the video streams better in incognito mode, try to figure out which extension is causing the problem. What extensions do you have?

Alternatively you can download the videos to watch instead of streaming them through the browser. We give our members the option of downloading the videos in either a higher or lower resolutions - the links are beneath the video, and the links to download videos in bulk on the left side of the Library :)