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Sergio Ghibellini
Courses Plus Student 1,954 PointsUrgent! Refund!
I need to revoke a payment made with my Visa Card! As I aware I was $490 Today! I wanted to start a trial only not to be charged fully for tech-degree. I need a refund!
Please help me with this issue! It´s Urgent!
Thank you,
Sincerely,
Sergio Ghibellini
2 Answers
Kevin Korte
28,149 PointsHey Sergio,
If you haven't already, make sure you send an email to help@teamtreehouse.com so that they can handle it. There is only a chance someone from the staff will actually see this. But sending an email will guarantee they will see it, and can address it from there.
Rob Allessi
8,600 PointsHi Sergio,
We respond to emails in the order we receive them in. As we do not work during the night or early morning hours, there's typically a build up of emails we need to work through when we show up in the morning.
As of this time, I show that we've responded to your email. Thank you for your patience and understanding!
Sergio Ghibellini
Courses Plus Student 1,954 PointsSergio Ghibellini
Courses Plus Student 1,954 PointsThank you Kevin!
I already did that! But i haven´t gotten an answer yet Already been more than an hour!
Kevin Korte
28,149 PointsKevin Korte
28,149 PointsGood deal, sounds like you've probably already got their email. The only thing I was going to say was what Rob said, and that was it would have meant your email came before their office opened this morning, and I can image they have a backlog to catch up on from every night with students in all different time zones across the globe.
Best of luck!