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Carmen Rodriguez
1,839 PointsVideo pause every 3 seconds for more than 30 seconds each time. Super quality videos, but can't watch... refund?
I tried Incognito mode in Chrome, tried Edge, Internet Explorer, and Firefox. No luck. I have a Windows 10 desktop at home and Mac Book Pro. Same issues at home with both devices and public hot spots with the Mac Book...
Is there anything else I can try? If not, could I get a refund?
4 Answers
Scott Cook
16,877 PointsI think you're looking for Customer Support for a refund but to address your issues since the videos are high quality it's difficult for public hot spot connections to be able to handle streaming the videos. I only go to Starbucks or other coffee shop locations I know have quality internet connections.
Maybe open up your task runner on both computers and see what background apps are running?
Fernando Gomez
1,943 PointsThe videos dont work for me either. I have a pretty good internet and actually I tested by playing HQ videos on youtube and they play well.
Scott Cook
16,877 PointsStrange. I think it would be a good idea for Treehouse to default to a lower quality if it detects the internet connection is slow.
Ken Stone
29,703 PointsThe past three days the videos have been very sluggish with a lot of delays and spinning arrows.
Fernando Gomez
1,943 PointsEEEEh! Videos are working now for me :D