Effective Customer Service

?music playing? [treehouse presents] 0:00 [Quick Tips] [Effective Customer Service with Pasan Premaratne] 0:02 Hi, I'm Pasan. 0:05 In this Treehouse Quick Tip, we're going to go over a few tips 0:06 to bump up your customer service to the next level. 0:09 Step number one--personalize your communication. 0:13 This is so simple, but so many companies overlook it. 0:15 Do not send mass e-mails with a "do not reply" at the bottom. 0:19 It's the last thing your customers want to see. 0:22 Here at Treehouse, we make sure the e-mails 0:25 are addressed to our wonderful customers. 0:27 Make an effort to surprise your customers in little ways. 0:29 Now, you don't need to spend a lot of money on this. 0:33 Even the smallest thing goes a long way. 0:35 Another thing we do at Treehouse is to send our customers 0:37 personal, hand-written notes randomly. 0:40 Not only does it brighten up their day and increase the customer's loyalty, 0:43 but they also talk about it on social media 0:47 which increases the awareness of our brand. 0:49 It's a win-win. 0:51 Step three--give your customers multiple ways to reach you. 0:53 Not everyone likes calling. 0:56 I personally prefer to chat with someone because it's much faster 0:58 and it's right there in the browser. 1:01 Some people would rather e-mail and even others like to Facebook or Twitter. 1:03 The more ways you allow your customers to get in touch with you 1:07 the happier they will be. 1:10 Finally, allow them to innovate with you, 1:11 especially if you're struggling to innovate. 1:13 Engage with users in conversations. 1:16 There are so many different ways you can do that now. 1:18 You're building your product for your customers. 1:21 What better way to find out what they want next than to just ask them. 1:23 Here at Treehouse, our users are very instrumental in deciding what content 1:27 we come out with next. 1:31 They get to be part of the conversation, and we get to build 1:32 a product that they love. 1:35 There's no better alternative. 1:37 Well, there you go. 1:39 Quick tips to provide better customer service. 1:40 ?music playing? [treehouse] 1:43 If you'd like to see more advance videos and tutorials like this one, 1:45 to go teamtreehouse.com and start learning for free. 1:48 ?music playing? 1:52

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